Terms of use

TUI UK LIMITED – Terms and Conditions

The following terms and conditions will apply to: (a) your use of our website; (b) our supply of products and services; and (c) our dealings with you. To find the terms and conditions that specifically relate to your travel arrangements with us follow this link Booking Terms and Conditions but do not ignore the rest of this page.

TUI UK Limited (“TUI UK”) trades under a number of brands including Thomson Lakes and Mountains, and has its Registered Office at TUI Travel House, Crawley Business Quarter, Fleming Way, Crawley, West Sussex, RH10 9QL. Registered No. 2830117. ATOL No. 2524. Normally when you book travel arrangements on this web site your agreement is with TUI UK or we will make it clear if TUI UK is acting as an agent for another travel provider. Occasionally we may connect you to a website operated by a third party site.

By entering, accessing or using our website in any way, you agree to comply with all of our terms and conditions. In addition, when you book any products from us, you will do so subject to the terms and conditions on this page, and as set out in Booking Terms and Conditions and to such further terms and conditions as may be applied by the hotel or cruise ship where you will be staying (together, the “Conditions of Contract”). These Conditions of Contract constitute the entire agreement and understanding between you and TUI UK in relation to their subject matter. By proceeding with a booking, you acknowledge that you have read and understood all of the Conditions of Contract and agree to be bound by them. However, if you do not or cannot accept our Conditions of Contract in full, you must stop using our website immediately. These Conditions of Contract may vary from time to time. By browsing this website you accept that you are bound by the terms and conditions current at the time when you browse or book.

A: Terms and Conditions – Website use

GOVERNING LAW
This website has been designed for use within the United Kingdom. By accessing this website you are agreeing that the Courts of England will deal with any disputes which may arise between you and us, and that English law shall be the applicable law.

NON-COMMERCIAL USE ONLY
You may only use this website for your own personal use (which will at all times be reasonable and not abusive) or for purposes legitimately connected with purchasing our products and services.

You are not allowed to access, use or copy any material or information on this website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this website except that you may print off any individual page for your own personal use.

OWNERSHIP AND USE OF MATERIAL AND INFORMATION ON OUR WEBSITE
This website displays brands, trademarks and registered trademarks which are registered in the UK and/or other countries and which belong to us. Other product and company names mentioned on this website are proprietary to their respective owners. You are not licensed to use any of the marks on our website unless written permission is granted, and you may not meta tag any of these marks.

Unless otherwise stated, we own (or are licensed to use) the intellectual property rights in the content and information in this website, including (without limitation) all text, sound, photographs, images, logos, videos, 360° maps, podcasts, blogs, customer reviews, graphics, design, underlying source code and software. Subject to the “Non-Commercial Use Only” section above, material and information, either whole or in part, from this website may not be reproduced, copied, republished, downloaded, posted, broadcast or transmitted in any form or medium without our and/or the appropriate owner’s prior written permission.

LINKS
If you wish to include a link to our website, unless you have our written permission, you may only do so to our homepage.

This website contains links to external web sites. These links are provided so you can find out further information quickly and easily. Please note that we are not responsible for the content of these websites.

B: Terms and Conditions – Supply of Products and Services

See our Booking Terms and Conditions for the purchase of travel products and holidays from us.

Please note that TUI UK provides accommodation and transport from a wide range of accommodation providers and carriers including airlines, ships, railways and car rental companies. The provision of such travel arrangements will be subject to the terms and conditions of each supplier as part of your Conditions of Contract with us (either as agent for the supplier or as part of our holiday package as you will see in section 1 of the Booking Terms and Conditions. We cannot list all of the supplier’s terms and conditions here but you will need to have read them carefully. The main companies that we do business with are listed below but due to the wide range of travel products that we provide, as agent as well as part of our holiday packages, there are many more. You will be able to find the conditions of carriage for these suppliers on their own web sites. If you are unable to do this then please contact us.

For the conditions of carriage of Thomson Airways please click here.

For the terms and conditions of Europcar please click here.

For the terms and conditions of Alamo please click here.

For the terms and conditions of Thomson the Dog please click here.

C: Terms and Conditions – General

STATUTORY RIGHTS
These terms and conditions do not affect your statutory rights.

Information About You, Data Protection and our Privacy Policy

We will store and use the information you supply us, or which is supplied to us (“your information”) for the purposes set out in our Privacy Policy. You will be/would have been asked to agree to our use of your information at the appropriate time. If you do not agree, we cannot accept your booking.

DISCLAIMER
To the maximum extent permitted by law, TUI UK disclaims all warranties, whether express or implied by statute, custom or usage relating to the information contained in this website and we shall not be liable for any losses or damages whatsoever, whether in contract, tort (including negligence), or otherwise arising from this website, or from any interruption or delay in accessing this website.